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Analysis Of Product Satisfaction Of The Mobile Company Group

Posted on:2019-10-11Degree:MasterType:Thesis
Country:ChinaCandidate:M Y YueFull Text:PDF
GTID:2439330572997366Subject:Applied statistics
Abstract/Summary:PDF Full Text Request
With the advent of information and mobile Internet era,more and more people realize the application of the Internet through mobile terminals.In such a big era,mobile government affairs are also quietly changing.Some countries and regions have made great efforts in building mobile government affairs Also made annoying achievements.China is also vigorously promoting the construction of information technology.At present,mobile performance evaluation has also become the major trend,mainly from the perspectives of government service capabilities,the overall performance of customer hotlines,the overall performance of business halls,group tariff evaluation and the overall satisfaction of mobile groups.,The public as an important factor in the evaluation of government performance,is one of the main evaluation of the main body of this article is from the perspective of staff in Shanghai’s government departments for the level of mobile product evaluation,specifically in the form of grading,this paper mainly from the following the study:Introduce the connotation of grading of government employees’ satisfaction and the division standard of grading,and introduce the concept of satisfaction of government and enterprise staff,and analyze the significance and difficulty of grading of mobile products.Angle of the possibility of grading,and introduce the basis for grading standards corresponding to the grading.Based on the existing scoring questionnaires,we select the appropriate model method to conduct "multivariate analysis" on "Overall Satisfaction of Mobile Group Products and Services"and regard the remaining factors as independent variables and "Overall Satisfaction of Mobile Group Products and Services" See the cause variable,respectively,the meaning of the expression is the level of political and personnel scores,choose Logistic regression analysis of the relationship between dependent variables and independent variables,and Pearson correlation and partial correlation analysis of the dependent variable and the correlation between the size,And finally come to the main factors that affect the overall satisfaction ratings of government and enterprise staff on mobile group products and services.Using the decision tree method to classify the overall satisfaction of mobile group product and service of government and enterprise staff,we can get the standard of dividing satisfaction.According to the proposed evaluation model of overall satisfaction of product and service of Mobile Group(taking the case study of Shanghai government and enterprises as an example),the case analysis is conducted and the result is analyzed in detail and the overall satisfaction of Mobile Group products and services is raised Related suggestions and improvement measures,and finally forecast the development of mobile products and satisfaction evaluation.
Keywords/Search Tags:Government departments, Satisfaction, Multiple linear regression, Stepwise regression, Evaluation model
PDF Full Text Request
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