Communication With Customers In Equipment Inspection Project Of Company D

In recent years,the social economy has developed rapidly,electric power has became the backbone of the national economy,ensuring the quality of power generation equipment has become an important task of the domestic economic development.BPVI inspect the power generation equipment according to relevant regulations for quality of engineering equipment,work specification.Company D is based on technology and they tend to overlook the importance of communication management to the work.In the increasingly complex environment,only the continuous enhancement of mutual cooperation and continuous communication and coordination can achieve the maximum scope of business.The research object is the communication between the equipment testing department of D company and customers,First,the concept and theory of management communication and equipment inspection and owner are obtained by consulting a lot of data.Secondly,it analyzes the problems of management communication between inspection department and customers.Through the design of questionnaire for project managers and customers,four factors are summarized: internal factors,emotional factors,information transfer factors and communication mode factors.Then,the results of the case study are explained to make it more clear.Finally,the solution and Suggestions are proposed based on the actual situation of the inspection department and customer communication of D company.The conclusion of this paper is: in the communication between the project manager and the customer,the quality of personnel and communication technology affect the quality of communication,and the way and method of communication influence the efficiency of communication.Only by mastering the correct communication methods can we communicate with the owners better.