B City Special Inspection Center Based On Dmaic Quality Management Research

Along with the rapid development of the social economy,the number of special equipment in China has grown quite rapidly,and special equipment safety accidents have occurred occasionally.The value of the special equipment inspection agency is to supervise the operation safety of special equipment,and urge the maintenance and use units to take timely remedial measures for hidden dangers to ensure the safe operation of special equipment.The inspection of special equipment by special equipment inspection agencies is a basic requirement for the people's life and property safety,high-quality economic and social development,and the development of the inspection organization itself.It is also a realistic requirement for realizing the Chinese dream.The B city special inspection center is a comprehensive special equipment inspection agency.This paper combines the status of special equipment inspection and testing work in special inspection center,to improve the satisfaction of service objects and enhance the core competitiveness of the center as the ultimate goal,and uses the quality management theory of Six Sigma management,service object satisfaction and quality culture to analyze the current situation of the center.,data analysis,evaluation questionnaires,expert interviews,field inspections,and daily inspections,research and analysis,collect and collate relevant actual data,analyze the quality of special equipment inspections in special inspection centers,and find out the inspection and inspection of special equipment.Effective measures of quality and establish long-term quality control mechanisms.Based on the basic model of "Customer Satisfaction Index Evaluation",this paper designs a questionnaire for the problems existing in the special inspection center,conducts evaluation and interview survey on the service targets of the special inspection center,and finds out the special equipment inspection work affecting the special inspection center.The key quality factors,the evaluation results show that the main factors affecting the satisfaction of the inspection organization is the organization management,process management,inspection process services,inspection work ability,inspection report content quality,etc.,and the current status of the work of the center and exist in these areas The problem is analyzedIn order to solve the existing problems,this paper summarizes the countermeasures to improve the quality of special equipment inspection work:improve the central organization management structure,adjust and improve the inspection flow,improve the inspection staff's service awareness,enhance the inspection personnel's working ability,and improve the inspection report content.quality.This paper proposes concrete and feasible countermeasures and quality control standards from different anglesFinally,the paper applies the quality improvement method of inspection work to the central inspection work.After the practice,the quality management of the special equipment inspection work of the special inspection center has been improved to a certain extent,the satisfaction of the service object has been effectively improved,and it has been satisfied working effect.