Research On Incentive Problems And Countermeasures For Grassroots Employees Of JS Bank Hefei Customer Service Center

With the rapid development of the domestic economy,the demand for financial services in today's society is increasing.Banks and third-party payment companies have formed strong competition in the acceleration of interest rate marketization,the increase in economic downturn,the impact of Internet finance,and the establishment of numerous joint-stock commercial banks and city banks.The bank aims to provide customers with better service and continuously innovate its own products.In order to make the business more convenient and efficient,a dedicated bank customer service center has been formed.The ability level and efficiency of its employees directly determine the competitiveness of banks in the financial service market,and the enthusiasm of bank customer service center staff is closely related to the level of employee motivation.Incentive is the core of crowd management and one of the important functions of human resource management.It plays a vital role in the introduction,retention and use of talents.It is also an important link in the medium and long-term development and strategic planning of enterprises.If the bank wants to solve the problem of human resource management,enhance cohesiveness and enhance competitiveness,it must first fully understand the incentive elements and demand levels of employees,and then improve existing incentives based on this,in order to give full play to employees' initiative and mobilize employees' work enthusiasm.To motivate employees to work.As a long-established bank,JS Bank Hefei Branch has gradually experienced personnel management problems such as recruitment difficulties,employee slack,and rising turnover rate.In addition,with the rapid development of banks,the issue of employee incentives has become more prominent.Therefore,this paper carries out the research on the incentive mechanism and countermeasures of the staff of JS Bank Hefei Customer Service Center,which has certain practical significance for the follow-up bank customer service human resource Management.At present,the incentive measures for JS Bank Hefei Customer Service Center are relatively simple,and it is difficult to mobilize the enthusiasm and enthusiasm of grassroots employees.This research is dedicated to activating the grassroots employment mechanism of JS Bank,discovering the incentive problem of JS Bank Hefei Customer Service Center staff,proposing incentives and optimization solutions,and providing abundant human resources protection for the efficient and orderly operation and sustainable development of JS Bank Hefei Customer Service Center.Firstly,through the literature reading and data collation,the existing incentive theories and research results at home and abroad are summarized.Secondly,through the questionnaire survey,the incentive characteristics and demand levels of JS Bank Hefei customer service center staff are learned,and the compensation and welfare incentives and performance are obtained.The evaluation incentives,career development incentives,and work environment incentives analyze the current situation of employee incentives in JS Bank Hefei Customer Service Center.Finally,in response to the problems of JS Bank Hefei Customer Service Center incentives,the following four aspects are proposed.Optimization.The countermeasures proposed by this research can help to stimulate the enthusiasm and enthusiasm of JS Bank's grassroots employees,and thus improve the performance level of JS Bank;tap the potential of JS Bank's grassroots employees,improve the overall quality of grassroots employees;and enhance the satisfaction and recognition of JS Bank employees.Sense,and thus improve the overall cohesiveness of JS Bank,thus promoting the further development of JS Bank Hefei Customer Service Center,and providing reference for human resource management of the same type of bank customer service center.