Research On The Optimization Of The Government Affairs Public Service Hotline Of The Grass Roots Government

“12345” Government Affairs Hotline of Gaochun District,Nanjing City is an important piece of public service content of the local government of Gaochun District,Nanjing.Taking hotline as the carrier,the government of Gaochun District strongly promotes public services and exercises public management by combining with policy propaganda,which greatly improve the efficiency and quality of public management.“12345” Government Affairs Hotline of Gaochun District,Nanjing City is a two-way communication channel,a reliable channel for the local government of Gaochun District to listen to the appeals of local people and a bridge for local people to effectively connect with the local government and understand policies,rules and regulations.Under the current political and economic environments,reform of administrative system,how the government gradually transforms from a manager to a server and how to construct a service-oriented government are the present hot issues.Since the establishment in 2010,“12345” Government Affairs Hotline of Gaochun District,Nanjing City has been devoted itself to improving the public administration service level of the government of Gaochun District and solving various troubles of local people practically through dealing with the work orders of complaints.However,as people increasingly long for a beautiful life under the new situation,there are a lot of problems in “12345” Government Affairs Hotline of Gaochun District,Nanjing City.This paper systematically analyzes the function optimization of “12345” Government Affairs Hotline of Gaochun District,Nanjing City.The paper consists of five chapters:firstly,the research background,goals,significance,thoughts and methods of this paper are introduced;secondly,the related concepts and basic requirements of government affairs hotline are introduced,which provide theoretical support for the follow-up analysis.Next,the current situation of “12345” Government Affairs Hotline of Gaochun District is introduced again,and an effective investigation method is applied to analyze the problems and causes.Then,literature is referred to understand and analyze the situation of the government affairs hotline of other regions in China;through absorbing the excellent experience of other regions,the optimization direction suitable for “12345” Government Affairs Hotline of Gaochun District is compared and found.Finally,by combining with the above problems and results of analysis,measurements and solutions are provided,and the optimization scheme for “12345” Government Affairs Hotline of Gaochun District is proposed,so as to improve the service ability of “12345” Government Affairs Hotline of Gaochun District and public administration service of the government of Gaochun district...