Research On Operation And Optimization Of Jingjiang 12345 Government Service Hotline

After more than 20 years of development,the government service hotline has become an important way for grass-roots governments to provide public services and citizens to express their interests.Call 12345 if there is something going on has become deeply rooted in the hearts of the people.The government service hotline can provide timely,accurate and convenient services to the public.While providing good services,it can grasp the social trends,understand the demands of the public,discover social hidden dangers,and provide useful reference for policy formulation and social governance.In short,the government service hotline not only improves the government's public service capability and management level,but also is convenient,beneficial and beneficial to the people.Based on the theories of overall government,new public service and governance,starting from the connotation of service-oriented government and combining with the research results of scholars at home and abroad,this paper discusses the background and development process of government service hotline,expounds the construction and operation of 12345 government service hotline in Jingjiang city,and analyzes in detail the shortcomings and problems existing in the operation.At the same time,learn from the successful construction experience of the government service hotline at home and abroad and learn from it.On the basis of the above,this paper puts forward some countermeasures and suggestions to optimize the operation of the government service hotline.Specifically,this article is divided into six parts to elaborate.The introduction briefly introduces background knowledge and the significance of the selected topic,summarizing domestic and foreign literature,and summarize the research and innovation points.The first chapter explains the concepts in the paper and describes the basic theories used.The second chapter briefly reviews the "Past and present lives" of Jingjiang 12345 government service hotline,and introduces and analyzes the current operation of the platform in detail.The third chapter tries to put forward the problems existing in the 12345 government service in Jingjiang city from the aspects of platform,organizer and data utilization.The fourth chapter refers to the operation experience and characteristic practices of municipal government hotlines at home and abroad to provide reference for the improvement of Jingjiang 12345 government service hotline.The fifth chapter puts forward some suggestions to optimize the operation of the hotline based on the analysis above.Conclusion and Prospect Summarize the whole paper and give a good idea of the future development of 12345 government service hotline.