Research On The Development And Improvement Of Citizen Service Hotline Under The Background Of Big Data

The development of information technology has had a profound impact on government governance,economic development,and people's lifestyle.The Party Central Committee with General Secretary Xi Jinping as the core has mentioned the application of big data resources many times,and attaches great importance to the construction of a network power and digital China.Big data as a strategic resource,its application will help promote the transformation of government governance capabilities and public service models.If the big data can be widely used in government management,decision-making,service and other fields,it will greatly help improve the efficiency of government governance and the quality of government services.As a way for the government to innovate its governance and change its service concept,the citizen service hotline has played an important role in improving public services,shifting the government functions,and raising economic development.The emergence of big data and its technology has provided new ideas for the development and positioning of the citizen service hotline.In the new era of the big data era,the citizen service hotline should seize the opportunity,and work hard on the hotline's function positioning and service improvement.With the help of big data technology to mine massive database resources,it provides accurate services for the public and government science Decisions provide data support.Xi'an 12345 Citizen Service Hotline introduced the concept of big data at the beginning of its establishment,and promoted the construction of "smart government" by means of hotline,portal,WeChat service number,etc.,with the help of big data analysis platform.However,as far as the current operating situation is concerned,the platform's understanding and application of big data is slightly insufficient.How to seize the opportunity of big data and optimize the construction of the hotline platform to better modernize the governance ability is worth thinking about.Therefore,Under the background of big data,this article takes the Xi'an 12345 Citizens' Hotline as an example,and through analysis of problems and causes,it proposes countermeasures and suggestions,which is of great significance to the construction of the hotline.The main body of this article is composed of six parts.The first part briefly introduces the background and significance of studying the construction of citizen service hotlines Under the background of big data,analyzes the research status of big data and government governance,smart government and citizen service hotline at home and abroad,and expounds the research ideas and methods,and innovation problems and difficulties.The second part mainly expounds the concepts of big data,and citizen service hotline and the corresponding supporting theories,and analyzes the relationship between big data,and citizen service hotline,the new positioning and new opportunities of citizen service hotline under the background of big data.The third part introduces the basic situation and operating system of Xi'an 12345 hotline platform in a systematic way,focusing on the characteristics and construction results of Xi'an 12345 hotline platform under the background of big data.The fourth part mainly analyzes the problems and reasons encountered in the development of Xi'an 12345 citizen service hotline platform under the background of big data.The fifth part discusses the development and the successful construction experience of 311 hotline in New York,USA and the 12345 citizen service hotline in Jinan.The sixth part proposes countermeasures to improve the 12345 citizen service hotline in Xi'an under the background of big data from the aspects of big data concept,platform hardware and software construction,and system security.