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Research On The Improvement Of The Citizen Service Hotline From The Perspective Of Social Governance

Posted on:2016-01-18Degree:MasterType:Thesis
Country:ChinaCandidate:R J WangFull Text:PDF
GTID:2296330461964915Subject:Public Management
Abstract/Summary:PDF Full Text Request
Since the major strategic task of "Innovative governance system" was announced by the 3rd plenary session of 18th CPC Central Committee, China has made sustained progress on the road of improving the method and modernization of governance. As a comprehensive, non-emergency service hotline set up by government, the citizen service hotline aims to fulfill the demands of providing service to the public. Furthermore, it also helps to improve the communication between Government and public, thus promoting public participation in governance, which is an innovative way of actively exploring the modernzation of governance. Based on the "the new theory of public service", "governance theory" and "Good governance theory", this paper carries out a research on the systematic construction of Shanghai "12345" Citizen Service Hotline from the perspective of governance, in addition, it also studies the systematic analysis of the citizen service hotline, which to some extents, helps to explore a practical development mode for Shanghai "12345" citizen service hotline. This paper mainly relies on literature research,case study, questionnaire survey and comparative analysis of Jinan, Wuhan, Hong Kong, the United States, Germany, and other similar hotline as the methology. These experiences and practices are summarised in this study and the discussions would help to find out the development status, shortcomings and the reasons behind them of Shanghai "12345" citizen service hotline. Finally, this paper put forward suggestions for the building of Shanghai "12345" citizen service hotline from 2 aspects: establish multi center governance structure, strengthen co-operative function. These measures would be not only a consultive theoretical basis to the overall development of the citizen service hotline, but also an effectively innovation for governance ability improvement.
Keywords/Search Tags:citizen service hotline, social governance, public service
PDF Full Text Request
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