Research On Performance Management Optimization Of Front-line Employees Of Company Z Based On Behavioral Engineering Model Theory

With the rapid development of the Internet industry,the e-commerce retail industry has maintained rapid growth in recent years,so there is a growing demand for downstream warehousing logistics services.However,as a labor-intensive industry,ecommerce warehousing logistics industry has been continuously challenged by increasing cost and operational pressures in recent years.On the one hand,the overall rise in labor costs on the macro level has brought obvious cost pressure to the logistics industry;On the other hand,the business form of the e-commerce retail industry has been in the trend of continuous innovation and change,which has also brought certain challenges to warehousing logistics enterprises.In the face of this situation,how to improve personnel performance and effectively use labor has become an important topic for e-commerce warehousing logistics enterprises to study.This paper introduces the current situation of performance management of Company Z’s front-line departments and front-line employees,analyzes the problems of Company Z’s first-line employee performance management through questionnaires and interviews,and summarizes the problems based on the theory of behavioral engineering model: including poor communication of performance information,insufficient preparation of tools and processes,lack of effectiveness of performance incentives,insufficient training of knowledge and skills,mismatch between personnel and positions,and lack of long-term development motivation.In view of the above problems,this paper further investigates and analyzes the causes of the problems,mainly including: the imperfect quantitative index system and performance feedback mechanism,the unreasonable personnel and equipment matching and process adjustment mechanism,the unscientific salary incentive design and performance evaluation methods,the overlooked basic training investment and training effect,the lack of job demand analysis and personnel development channel,and the missing employee care and employee participation of the enterprise.Based on the above analysis,this paper formulates corresponding improvement plans,including improving performance information communication,optimizing tool and process allocation,improving performance incentive effects,strengthening knowledge and skills training,paying attention to personnel job matching,and encouraging long-term development of employees.And in accordance with the behavioral engineering model theory of "first technical control,later control" principle of the formulation of the improvement implementation plan.At the same time,the implementation assurance requirements of the company’s policies,organizational and human resources,and system technology are also taken into account.This paper provides a method for Company Z to improve the performance management level of front-line employees and improve the overall operating conditions,and also provides ideas for enterprises to establish a sound performance management system,and also has certain reference significance for other enterprises in the same industry.