Study On The Evaluation Of Tax Service Quality Of Taxation Bureau In Q City K

Tax payment service is an important content of tax collection and administration system and an important link running through China’s economic construction and national development.The continuous improvement of tax service quality of taxation authorities is an inevitable requirement for deepening the reform of tax collection and administration system and substantially improving tax compliance and social satisfaction,which is also the main task of current tax service work.taxation bureau of K district of Q city innovates service initiatives and optimizes service methods in tax consultation service,tax processing service and tax law propaganda,but the degree of tax service quality improvement fails to meet expectations.Therefore,the evaluation study on tax service quality of K District Taxation Bureau of Q City can not only optimize the tax service way of K District Taxation Bureau and provide a strong support point for taxation authorities to further create a good tax business environment,but also provide a favorable reference for other taxation authorities in improving tax service quality.Firstly,this paper takes K District Taxation Bureau as the research object and analyzes the current situation and problems of tax service of K District Taxation Bureau.By analyzing the theories related to tax service quality through literature reading,the evaluation index system of tax service quality of K District Taxation Bureau was constructed from six dimensions,and the weights of each index were determined by using hierarchical analysis method.Secondly,the questionnaire survey method was used to investigate the current tax service situation of K District Taxation Bureau and carry out data analysis,and 143 valid questionnaires were obtained as the specific data for evaluation,then the fuzzy comprehensive evaluation method was used to evaluate the tax service quality of K District Taxation Bureau,and the problems existing in the current tax service of K District Taxation Bureau were explored based on the evaluation results.Finally,from the perspectives of constructing a new system of tax service,strengthening tax service publicity and counseling,enhancing intelligent tax service,optimizing tax service process and establishing a sound assessment and evaluation mechanism,targeted countermeasures and suggestions are put forward on how to improve the tax service quality of K District Taxation Bureau,so that the taxation authorities of K District have a clearer and more intuitive understanding and knowledge of the management and service situation of K District,and provide a better understanding for the future It provides certain reference and reference for the tax service quality improvement work of taxation authorities.