Research On The Theory And Application Of Quality Management For Higher Education Service

The research on the theory and application of quality management for higher education service now becomes one of the frontier problems of management science. The quality management for higher education service mainly involves two aspects: the quality management for the process of higher education service, the quality management for the outcomes of higher education service. The research focuses mainly on the following points:The research on the quality evaluation for the process of higher education service is one of the focal points of the research on the theory and application of quality management for higher education service. In this paper, with the aid of mathematical statistics, positive researches and data analysis, we study the basic mode of quality evaluation and establish the model of gap theory for higher education service. The outcomes of the research show that the quality evaluation for the process of higher education service based on the model of gap theory is very scientific and convincing.The research on the quality evaluation for the outcomes of higher education service, namely, evaluation of the talents' quality in higher education, is also one of the focal points. The ultimate goal of higher education service is that talents' quality should meet the requirements of social development and individual' s development in an all-round way. In this paper, we maintain that knowledge, ability, and character are main standards for evaluating the talents' quality. We establish the objective and subjective evaluation model of talents' quality, the multivariate evaluation model based on principal components analysis and the evaluation model based on knowledge, ability and character. We study in details the relationships among knowledge, ability and character. The results of study support the standpoint-the moral character, knowledge, ability and achievements are the standards to evaluate talents-which is put forward on the national conference of talents in December, 2003.To establish quality assurance system based on IS09000 is an effective approach to guarantee the quality of higher education service. In this paper, we study how to establish and structure the mode of quality management system and the basic procedures for higher education service in the light of IS09000. we also study the management system of conformity for higher education service.