Study On Quality Management For Graduate Education Service

The study on quality management for graduate education is among the forward research projects in higher education management subjects. It is a new thinking in graduate education's quality that mainly transfers the moderate quality management theory in business field into the field of graduate education's quality. The quality management of graduate student education service mainly involves two aspects: the quality management for the process of graduate education service and the quality management for the outcomes of graduate education service. The research focuses mainly on the following points:The dissertation gives definitions of the concepts like graduate education's product and graduate education's quality from view of education service. It analyses the producing, formation and realization process of the graduate education's quality, and points out clearly the core of the graduate education service's quality is the process quality. It states the mode of the graduate education service is "customer-centered". It sets forth the application of the theory making customers being satisfied theory in graduate education service. The theory of service value chain was used for explaining the graduate education inner service value chain and the outer service quality control chain. The concept of "inner-customer" was led to the quality management for graduate education service. It provides a new angle of view for graduate education service quality management, which is one of the new ideas of the paper.The quality evaluation to the graduate education service process is one of the research central issues of the graduate education service quality management. The paper studies the basic mode of graduate education service quality evaluation, constructs the gap mode of the graduate education service's quality analysis. It brings forth new trails in the quality evaluation theory to graduate education service process. Based on the gap mode of graduate education service quality evaluation and SERVQUAL method, it includes case study and data analysis to the quality evaluation of graduate education service process. The result indicates it is every effective and scientific using gap mode to evaluate the quality of graduate education service process.The dissertation thoroughly states the aim, the intension as well as the management by objective of dissertation's quality. It has a systematic and deep research to dissertation's quality management with the application of systematic theory and controlling theory. The paper expresses the viewpoint and method of managing and controlling dissertation's quality through input management, process management and output management. It also explains in detail about the process management. Besides, it carries the case study of graduate students' resource quality using quantitative method. It puts forward some proposal to ensure and raise dissertation's quality after doing the analysis of the present situation and problems of dissertation's quality management in China.The quality evaluation of graduate education service result is another important research subject to quality management study for graduate education service. The quality of dissertation represents the result quality of graduate education service in some degree, since they are important components and conclusive products. Therefore, the paper constructs a evaluation system of dissertation, it also makes case study using the evaluation system. It has analysis to the evaluation result using different evaluation methods. The analysis result shows the anonymity evaluation method is more objective and exact than public evaluation.Combining peculiarity of quality management for graduate education service, the paper sets up quality management system for graduate education service using ISO 9000 process method and quality management systematic method. It also states in detail about the essential factors within the frame so as to provide help for quality management for graduate education service in China to be scientific, standardized and systematic.