Mobile Government Value And Its Impact On Public Trust

Traditional e-government is limited by the cable network and a fixed officespace, which makes it have inadequate capacity for providing non-program services(such as mobile services and personalized service) to firms. Mobility andpersonalization features of mobile government (m-government) not only enableenterprises to be better accepting programe services provided by governments, butalso meet the firms’need of increasingly non-program services, which directly bringeconomic value to enterprises. M-government can increase transfering speed ofinformation and diversity of information via to providing real-time, personalizedservices for enterprises, which is favor to direct exchange and interaction betweenbusiness and government, improve transparency of government information,increase social equity, which indirectly bring social value to enterprises. Comparedwith traditional government, e-government has many advantages. However, withrapid development of mobile technology and widespread popularity of mobileterminals, m-government application is also largely confined to the office ofgovernment departments, and still unstructured services are provided mainly rely onphones and other hand-one-to-one way by governments. To help governments torecognize m-government bringing economic and social values to firms andgovernments, this paper will be integrated by using literature analysis, case studiesand field questionnaire investigation to make research on m-government bringingeconomic and social value to firms and governments, to provide a theoretical basisand practical guidance for governments to promote m-government and build publictrust.First, for the research of mobile government value and its influencing factors,this paper put forward a different point of view with the existing research on thebasis of the difference between public goods and private goods, and combined withthe realistic background of the mobile government mode in China. That mobilegovernment value has two-dimension characteristics, which are private value andpublic value. Private value was measured from the perspective of the service qualitytheory and public value was measured from the perspective of the theory of social justice. Based on innovation diffusion theory framework, this paper constructs atheoretical model of technical features of mobile government’s influence of mobilegovernment value by survey study involving362ordinary value-added tax-payersin Henan Province. This paper using conducted the structural equation modelinganalysis of the research model in Smart-PLS and the result indicates that mobilityand comparative advantage have a positive impact on private value; mobility,comparative advantage and avoiding interaction have a positive impact on publicvalue; and public value has a stronger impact than private value on mobilegovernment value.Second, on the research of public trust and its dimension, through the analysis ofpractice of G2B mobile government in China, we found that a typical service modelof mobile government based on the core of mobile government system, andparticipators involve governments, enterprises and service agents. Correspondingly,this paper proposed an integration concept of public trust includes enterpriseswhich it’s the main body are systems trust, agents trust and governments trust. Byconducting case studies and empirical study, the results suggest that systems trustand agents trust have positive effect on government trust, and systems trust partiallymediate the effect of agents trust and government trust.Finally, for the research of mobile government value impacting on public trust,drawing on differentiating the dimension of mobile government value and publictrust, as well as social exchange theory, this paper build a research modelcontaining different dimensions of private value, public value and public trust.Modify the model through studying in three firms case in Henan Province and putforward the hypothesis according to the modified model. Then we tested themodified model by362valid samples which were collected from a survey study ofmobile tax system, the results indicate that different dimensions of mobilegovernment value have different impact on public trust, the effect of mechanism ofmobile government value on public trust is that services content quality effects ongovernment trust through affecting systems trust. And service delivery quality,information, and interpersonal justice by through affecting agent trust and thenaffect the systems trust and government trust.This paper effectively makes up for the shortcoming of the existing research on mobile government value, public trust and the relationship between the them, itprovides the theory reference and practice guidance for governments to promotemobile government, improve mobile government value and build public trust.