| Today's prisons are expected to operate efficiency and effectively, utilizing tax dollars wisely while providing a safe environment for offenders and those trusted with their care. Determining the best strategies for managing correctional facilities requires knowledge of core correctional practices and a range of professional competencies. Being able to effect change is critical, but doing so can often be inhibited by the climate of the worksite. Prison managers must be able to thoroughly assess the work environment in order to know what areas pose the greatest need for improvement, while understanding why deficiencies exist. The correctional workforce is the best source to obtain this information. This purpose of this qualitative mixed methods study was to assess the climate within a maximum security prison, and derive performance improvement opportunities based upon input from the staff. Utilizing Thomas Gilbert's behavior engineering model as a mechanism to analyze survey data, various aspects of the work environment were assessed. A climate survey, completed by 63 staff, initiated the performance improvement process. Results from the survey highlighted six areas within which improvements efforts could be directed: an ability to influence change, decision making by supervisors, promotions, employee engagement, training and stressors in the workplace. This information was used to direct focus group questions with the purpose of narrowing the scope of highlighted issues. Upon discussing each issue, the administrative staff elected to improve communication between supervisors and staff and training. Collectively, both items were believed to address the majority of concerns shared by staff. The process of assessing the climate provided an opportunity for both staff and the administrative team to be involved in providing input into directing changes aimed to enhance operations. Future research pertaining to assessing a prison climate should examine causal factors related to a lack of staff participation within such a study. The current study's research plan was modified as a result of a lack of staff participation. It is unknown to what extent the results would have differed and otherwise directed performance improvement efforts. |
