The Study Of Logistics Service Quality Of Chengdong Logistics Compamy

Nowadays there are many state middle and small business which are engaged in third-party logistics service are facing the fierce competition, they are eager to find the solution of how to enhance the internal management and improve the competitive competence based on meeting the customers' demand effectively. In this paper, we attend to put forward a objective appraisal for the Chengdong Logistics Company on logistics service quality, then submit the methods and solution to improve it.In the paper involving the implement procedure of appraisal and question solving on logistics service quality for Chengdong Logistics Company, firstly we setup a appraisal index module on logistics service quality based on investigation for customers' satisfaction, with the module we have a objective appraisal for the logistics service quality of Chengdong Logistics company. Secondly we have a study on logistics operating quality management of Chengdong Logistics Company based on the related appraisal and improving objective, and find out the existence shortage and make it better. Though this research, we provide a feasible layout on helping Chengdong Logistics Company to make the change from a traditional transport enterprise to third-party logistics enterprise and enhance its competitive competence, we also provide some reference for the other similar type of third-party logistics company to enhance the performance.