The Indicators Design Of Information Service Project Valuation In E-governmental Affairs Study

The information-based construction of the E-governmental affairs is a huge project engineering system, Since April, 1997, State Department convened the first conference about national and information-based working in Shenzhen, deployed an information-based work completely, all levels government carried out this programs, with human and funds strength, many places gained success markedly. But at the same time, the deep problems are gradually presents due to lack of valid project management. For our country E-government to solve these problems in construction, there is necessary to build a reasonable indicators system and to assess information service performance according to project executing stages. achieve the goals of high quality service through a scientific design indicators system.This article according to the informational and project management theory with a current information service status, discussed the KPI indictors choice method and AHP hierarchy analytical method to construct the indicators system. Illustrated the examine and approve of information service project in Shenzhen citizen central as example to analyze the system's practicability. The contents of article are divided into four parts.Firstly, the basal theories of the information service project valuation in E-governmental affairs. Main analyzes the essence of definition of information resources, contents and social value. Point out the significance of valuation in government and outside through different practices.Secondly, the select principle of indicators of information service project valuation in E-governmental affairs. According to research in west and China information service, adopt 4E and 3R principles to select indicators method and confirm KPI principle's comparative advantage through compared with other method. Analyze the influential factors and design the important indicators as well as to construct an indicator system frame.Thirdly, the content of indicators system of information service in E-governmental affairs analyzes. According to the process of project management, designed indicators with the core stage of programming, execution and control, also suggest a set of feasible valuation pattern from theory and concrete practice operation.Lastly, the individual case of information service of indicator system valuation in E-governmental affairs analyzes. With the representative case of examine and approve information service project in Shenzhen citizen central. Adopt the method of divisional project to design. Expound the project's origin and value in this basis to design the core process, draw lessons from experience and propose the optimum suggestion.