Font Size: a A A

A Study On Student Satisfaction Survey Of Teaching Service

Posted on:2012-11-23Degree:MasterType:Thesis
Country:ChinaCandidate:Y J WangFull Text:PDF
GTID:2167330338495161Subject:Higher Education
Abstract/Summary:PDF Full Text Request
In recent years, with the increase of the number of universities and the competition among universities, school success and student satisfaction is closely related. The teaching service of university must be based on the understanding of students'needs, and make sure the students satisfied the teaching service. Research on Student Satisfaction of Teaching Service helps us detect the specific problems in order to utilize existing resources fully, and it is significance to improve teaching quality.In this study, the author used data to make a declaration by doing the student Satisfaction questionnaire survey in H University. Based on the research results from home and abroad, this study designed the questionnaire system and used the method of questionnaire survey, in order to know the actually level of student satisfaction of teaching service. Based on System design specifications on three dimensions, the study sorted out the questionnaire and data and did detailed analysis combined with of the actual situation of the school. These researches proposed some solutions from the perspective of students and discussed the factors which impact the differences in the level of student satisfaction, and then elaborate on the enlightenment to the colleges and universities. Finally, the study reached the following conclusions: First, customer satisfaction theory, stakeholder theory and total quality control theory are applicable in the field of higher education; Second, Teaching Service and Student Satisfaction Survey is an effective management tool; Third, the students are in support of the teaching service satisfaction survey; Fourth, Student satisfaction on Teaching Services in H University is very general; Fifth, The research and analysis show that gender, grade, college choice , the source of students and other factors have effect on Student satisfaction.
Keywords/Search Tags:College and university, Teaching Service, Student Satisfaction
PDF Full Text Request
Related items