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Study On The Property Service Quality Of University Students' Apartment

Posted on:2007-07-18Degree:MasterType:Thesis
Country:ChinaCandidate:X ZhaoFull Text:PDF
GTID:2167360185466915Subject:Industrial Economics
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Nowadays, the study on service quality theory and its application research has moved to the foreground in academic literature all over in the world. The research program of this problem in China, especially on educational service quality in university, is still in its beginning stage, while there is a blank space in the study on the property service quality of the university students' apartment. This article makes a thorough analysis and studies on the system of property service quality of university students' apartment, and has important theory and real significance on continuously improving the property service quality of the university students' apartment.Here, improving property service quality of university students' apartment is takes as the aim and how to meet the need of students' lodging and raise students' degree of satisfaction is take as the line.Base on widely using relevent research achievement in China and abroad as reference, relying on the theory of service management, to focus on the weakness of the process of property service for students' apartment to study and practice in five parts: feature of property service quality of students' apartment, analysis of shortcoming of service quality, evaluation of service quality, the countermeasure of improving service quality, and the structure and use of university students' apartment of ISO9001: 2000 Quality Management System.In this paper, the research methods of combining qualitative and quantitative analysis is used, and the theory research and substantial evidence analysis is united.On the basis of researching the basic concept of content and characters of service quality of university students apartment, it establishes the gap analysis mode of property service quality of apartment so as to analyze the shortcomings and reason of property service quality of apartment; then it establish the SERVQUAL evaluation mode of property service quality of apartment. And makes full use of the evidence and analyse result of the data that completely...
Keywords/Search Tags:Students' partment, Property Service Quality, Evaluation Models, ISO9000
PDF Full Text Request
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