Research On Social Security Advisory Service In China

After entering the21st century, to build up a service-oriented government has increasingly become the determined target selection of the Chinese communist Party and the government, which gradually leads the public service to becoming the important responsibility and the core function of the government and reflects the general tendency of modern social urbanization as well. In this process, the public service for social security is the significant assurance and strong backbone for a country’s social security to develop healthily and orderly. In China, given the fast development and radical transition of the society and economy and the great transform of the economical structure, the system of social security management and service has been well developed correspondingly. The public service for social security should be oriented to and aimed at satisfying the need of insurers in maximization. In the meanwhile, the service theory is the guiding ideology of all kinds of works. Without correct service theory, our service might deviate from the target. As a vital component of our country’s social security,"12333"Social security counseling service is one of the important measures and methods of department of human recourse and social security to fulfill their functions of public service. Based on the beliefs of people foremost, it has played an important and active role in constructing a harmonious society and developing service oriented government by serving the mass public and listening to their opinion, which also obviously indicates its importance and urgency in the process of promoting the cause of human resources social security to develop speedily and perfectly. This article mainly introduces the development background> development history and the developing situation at home and abroad of "12333"Social security counseling service. By referring those advanced experience and taking the practice of "12333" telephone counseling service in Zhejiang province as an example, this article points out the following five major problems in developing process of the "12333"telephone counseling service in Zhejiang:firstly, its importance haven’t been fully recognized and attention haven’t been paid to it enough; secondly, the unbalanced service ability existing among different districts. Thirdly, the linkage construction between the concrete organizations、information platforms、cities and counties need to be facilitated further. Fourthly, the service actions and service abilities need to be regulated and promoted. Fifthly, the flux of service personnel is a bit of high and the personnel organization need to be carried out. However, by absorbing the advanced development experience both at home and abroad and examining the local developing situation, this article also put forward some suggestions and strategies accordingly. Firstly:to change the ideology and to accelerate the linkage construction between the concrete organizations、information platforms、cities and counties, Secondly, to reinforce inspection and guiding, and to strengthen the performance assessment for the telephone counseling service. Thirdly, to propel the construction of "12333"telephone counseling service ability to increase the mechanism firmly; fourthly, to improve the inner quality of service personnel to strengthen their service abilities solidly, fifthly, to promote the service quality to satisfy the gradually increased requirement from the people. All in all, this article is trying to direct a bright way for the cause of our county’s social security counseling service by studying the existing problems in "12333" telephone service in Zhejiang province and its corresponding strategies, which will make enough preparation for developing the cause of social security counseling service in our country.