Research On Key Technologies Of Collaborative Quality Management And Development

With the development of science and technology, product quality is transferred from meeting the demand of design to regarding catering to customer's demand as the major indicator and it runs through on products life cycle all the time. Yet general quality management concept can't already adapt to this kind of change, as a new management method, Collaborative Quality Management (CQM) is paid much more attention by enterprises. It puts emphasis on regarding meeting the expectations and demands of customer and market as the goal, covers all activities relevant to quality control among product life cycle. Collaborative Quality Management System (CQMS) takes the theory of Collaborative Quality Management as the core, and it realizes collaborative management among enterprises through setting up the distributed information platform. This paper researches on key technologies of Collaborative Quality Management and development of J2EE-based CQMS. The background and meaning of subject are introduced. In term of market characteristic and the understanding of extensive product quality, the necessity and goal of research on Collaborative Quality Management and current trend on it are also stated in this thesis. The basic theory of Collaborative Quality Management is presented. From the concept of collaboration and development of quality management, the concept of Collaborative Quality Management, the business model of Collaborative Quality Management and the characteristics of Collaborative Quality Management toward product life cycle are presented. Based on it, the quality information flow of CQMS is expounded and the function model of Collaborative Quality Management System is set up. Several key technologies about Collaborative Quality Management are studies. (1) One of key technology-supplier's appraisal and management is presented. Its meaning is expounded. The quality index of supplier's appraisal is set up. The model and process of supplier's appraisal based on Analytic Hierarchy Process is put forward and a case of application is yielded to validate it. Through establishing the system of collaborative quality management, the suppliers are effectively managed. (2) Other of key technology-collaborative service is presented. Based on Web, collaborative service platform is set up. The structure and process of technical support subsystem and information feedback subsystem is proposed in detail. Its contribution to quality management is expatiated. The importance of J2EE to construct CQMS is pointed out. Through the introduction of J2EE,Struts and the solution of J2EE, the whole structure of J2EE-based CQMS is put forward and the division theory and function of each tier is analyzed. Finally, conclusion is drawn and the future research focus is described.