| Firm A, as a famous faucet parts'supplier in China, face the more strictly quality demand of the client. The cost for the quality complaint have increased many times. And the First Pass Yield is low . Also the total quality cost is high unusually. So firm A need to improve the parts'quality urgently.By analyzing the quality cases the causes of firm A are: 1. The control of the cost for the quality complaint is not in the company's KPI. 2. There have not Performance Assessment system in the firm A. 3. There have not quality incentive system for the inspectors'operation in the quality department.We adjust the firm A set up the performance assessment system to control the KPI, and let the cost of the quality complaint in the KPI. And adjust to establish the incentive system for the inspectors'operation. |
