Study On Quality Strategy Of T-Company

As the quality performance is one of the most important dimensionality for a company to indicate its competitiveness, the company should treat its quality management function form the view of strategy. The company should set up its quality strategy which match with its entirety strategy and the business strategy, the strategic quality goal and the strategic quality means. The company should perform theses strategic quality means according to its well-organized plan, for the quality management function could contribute as more as possible to its final performance.This article is intended to take T-company as the study object, and to planning its quality strategy, the strategic quality goal and the strategic quality means.A brief introduction is set for T-company about its entirety strategy and the business strategy, and the present status of its quality management activities. Then the article describes some lack or inadequate items on the quality strategy and the quality strategy management of T-company. For the objective of make improvement on these short items, the article evaluate and match those key factors of T-company about its quality environment by the tolls of the External and Internal Factor Evaluation matrix (EFE&IFE) and the SWOT matrix (Strengths, weakness, Opportunities, Threats), then considering the match with T-company entirety strategy and the business strategy, upon the tool of the quantitative strategy planning matrix (QSPM),the article select the "To make the top quality products in the retarder industry by the reasonable cost, for the customer satisfaction "as T-company formal quality strategy, under the guide of the quality strategy, the strategic quality goals in medium-term of T-company is planed.For the realization of T-company quality strategy and its medium-term quality strategic goal, the article selects four strategic means include Criteria for Performance Excellence, Design for Six Sigma, Quality Improvement Special Project, and the Quality Control Circle. In the planning working step of these means, the article clarifies the necessary comments such as the management flow chart, the working flow chart, the control point, etc.Finally, the article lists some of notices on the area of staff quality consciousness, the resources, the staff skill and knowledge training, and the way of performance encourage, for the strategic means performing.