The Study On Separation Problem Of Hotel Staffs

Hotel Industry is one of the rapidest growing industry in China. It provides thousands of employment opportunities to the person who is willing to developing in the hotel. But the staff turnover rate in this trade is so high that it will affect the hotels'normal operation. So how did that happened? Why does the staff decide to resign? And In the process of their separation, which factors impact them most?In order to answer these question, The study use the perspective"staff satisfaction", and goes along the blue of"build up theoretical model—gather date and material—correlation analysis between in-service staff satisfaction and the willing of staff demission—analysis of separation reason—apocalypse of policy"The study shows: The satisfaction is correlated to the staff separation. Staffs who have the willing to resign have the lower satisfaction than the loyal staffs. And male have the higher satisfaction than female. The staff satisfaction increased by the level. The group constituted by the staffs who have worked in this hotel for 3-5 years has the lowest satisfaction. Food & Beverage Outlet staffs are more dissatisfied.The study also shows: Some factors which constituted the staff total satisfaction can impact the staff to make the decision to leave the company. Just like Training & Developing,Work Manner and Work Style,Work Length, all the three aspects can make the staffs produce the intention to separation. But they are only the causal agency. The essential reasons of the staff separation are Job income,Work background and Corporate culture. These reasons are expressed in some factors: evaluate equitably,respect,executive leadership,logistics equipment and communication.This paper has four characteristics as follow: (1) Use the perspective"staff satisfaction"to study the staff. (2) Separate the separation into two steps. First step is producing the separate intention. Second is the process that staff resigns. And then study the infection factors of each step. (3) Build up the theoretical study frame by the"pull-push theory"&"cost-utility model". (4) Through social investigation to provide relative researches with data support.