Study On Enterprise's Knowledge Management Based On Balanced Scorecard

Now in enterprise management domain, the knowledge has become the foundation of the enterprise competence. The knowledge management also day by day becomes the subject of management. But the Balanced Scorecard (BSC) is one kind management tool, which includes four dimensions: financial, client, inside business process, learning and growth, as the basic construction surface, and transforms the intangible asset as the visible achievement. At present, practically, it pays more attention to build the hardware facilities of knowledge management. In theory, the discussing point is about knowledge management's definition, goals, contents, strategy and IT systems which are used in supporting knowledge management. How to combine the knowledge management's strategy with the whole strategic goal of company, how to merge knowledge management to concrete company's operating and management, and how to estimate knowledge management's performance by specific indictors, those questions which mentioned above have not been researched deeply. The paucity in the literature is studied in the field of carrying out enterprise's knowledge management by BSC, so it is a valuable question how to use BSC in knowledge management.This paper attempts to innovate on knowledge management by the method of BSC. At first, after knowing the knowledge management's content and strategy, describing separately knowledge management's strategy goal by Strategy Map. And the strategy of knowledge management is elaborated in details by four perspectives in BSC. Namely, in the financial dimension, what the financial income and the social value can be brought to the enterprise by knowledge management. In the customer dimension, the key point is how integrates the knowledge management into the customer management, in order to enhance the customer quantity and the degree of customer satisfaction. By the view of inside business process, the enterprise must consider that how the knowledge management is merged into inside value chain of the enterprise and brings the value to the enterprise; In learning and growth dimension, it's important that what achievement the knowledge management obtains, including raising of the staff core ability, increasing the staff degree of satisfaction, the technical system support as well as construction of the enterprise culture. This step enables the staff and various departments clearly know the specific goal of knowledge management and realize what they contribute to implement knowledge management.Secondly, setting and analyzing many kinds of performance measurement indictors for several of knowledge management's perspectives in BSC. And doing the results of knowledge management qualitative and quantitative analyses, which can make the managers know the processes of enterprise's knowledge management, in order to control and rectify knowledge management in time. All the steps which mentioned above improve the effect of company's...