The Balanced Scorecard Oriented Research Of Client Knowledge Management

In competitive society, the knowledge and client become the only sources of competitive advantage of corporation. The client knowledge management comes to be a pop topic of the world now. And the Balanced Scorecard, as an effective strategic corporation performance evaluation tool, is also the pop scientific research area. This article inosculates these two manage theory and method logically. From a new angle of view it reconsiders the client knowledge management, analyzing the probability of using the BSC in client knowledge management, and establishes a multilevel,multi-goal client knowledge Balanced Scorecard model on the base of research above. At last, it illuminates the material actualization process of CKBSC from a real example.The production can be generalized into four parts as follow:(1) It gives some descriptions of pivotal conception and theory issue in client knowledge management, based the further research of client knowledge management.(2) It analyses the functions and processes of BSC, especially emphasizes the influence of client knowledge.(3) After accomplished the combinability of client knowledge management and BSC, It discusses the design of client knowledge Balanced Scorecard. And finally found a notional model.(4) It gives the whole steps of establishing a CKBSC in corporation and tells the measure to estimate the effect of corporation's client knowledge managementThis paper offers a new research thought of CKM and BSC,accelerating the combine study of CKM and BSC. The key research establishes a firm foundation of CKBSC. Actually, the study of CKBSC actualization and performance evaluation has important practicing meaning to improve the corporation knowledge competitive ability.