| Economic society increasingly becomes complex and uncertain, which causes trust to be more important for the value of organization development. But trust is a very confused problem to organization and individual. To our country, the trust problems even more emerge in endlessly. In fact, trust problems within organization mainly involve two aspects. One is actually the complexity of trust which it comes from; the other is how to deal with each kind of trust issue effectively for the leaders and staff. Therefore, the study takes the complexity research of organization trust as basic point, resolves some complexity and dynamic problems of trust, and helps leaders to find a new field which can dominate trust within organization. It is helpful to consummate the trust theory research and get breakthrough in the trust management practice.By theoretical study and practice observations, defining the three possible points of trust complexity, we analyze the trust complexity characteristics among individuals. The characteristics of community and organization integrated with the foregoing research to learn the trust questions among individuals and communities, we educe the special complexity of their own. Utilizing the complexity science theory to investigate trust phenomena within organization, this paper proves they could be regarded as a complex system. We testify empirically the key lays, which influence the whole trust condition within organization, trust relations among each lay by questionnaire and statistical analysis, and educe basic operational mechanism of the trust system. Probing into development law of the individuals trust from the dynamic perspective, the study proposes four stages and transformation mechanisms of the trust evolvement. Using chaos theory to discuss the transformation of the trust within organization, we elicit the trust system has the chaos characteristics, and can be regarded as a chaotic system.Basing on the trust complexity research within organization, constructing a theoretical model of the trust complexity ,using the organizational climate theory for reference, the paper advances the trustful climate and its basic thought, defines its concept and structure dimensions, concludes six basic characteristics of the harmonious trustful climate, analyzes its operational mechanism deeply, discusses the function that simplifies complexity properly, dominates the whole trust transformation of the organization and impels trust development of each step.Taking the XIN JI group as an example, we investigate their climate management, and prove it that climate management is scientific and effective. Finally, this paper explores the management of organization trustful climate fundamentally, elaborates organization trustful climate management of the leader and intermediate-class, as well as the ordinary staff's cooperation to build trustful climate. |
