High-tech Enterprises Employee Relationships Management In The Study On The Relations Between Knowledge-based Employees Loyalty

With the 21st century knowledge-based economy era, the evolution of science and technology, competition among enterprises is growing, and the competition among enterprises final analysis talent competition, which makes all kinds of talents in enterprises in the flow, the high rate of turnover in many of the problems exist. But knowledge of the generation and application of the final analysis, is inseparable from the high-efficiency and high-quality work force, That is the competition between enterprises, knowledge creation, use and value-added, the rational allocation of resources will eventually have to rely on knowledge-based employees to achieve, and the high turnover rate of staff is a knowledge-based one of the important characteristics. Therefore, enterprises in order to keep good knowledge workers are looking for ways to enhance their enterprises loyalty.Of course, improving staff loyalty of many, but the service profit chain theory provides us with a new perspective. Service Profit Chain expounded the principle of the company, employees, customers and profits among the four mutual relations, and directly reflecting the quality of services and internal staff loyalty between the intrinsic link Management and staff relations services within enterprises is an important component.By using Service Profit Chain theory, empirical research, Construction of the relationship between management and staff loyalty of the staff evaluation system; Analysis of high-tech enterprises management and staff relations employee satisfaction, employee loyalty of the relationship between degrees; SPSS statistical software for evaluation index system for verification and assumptions. Certified high-tech enterprises in such a specific environment, staff relations management quality of the knowledge-based high-tech enterprises in staff loyalty had positive effects, that staff relations management to improve staff satisfaction and loyalty, thereby reducing staff turnover rate, saving human capital, This is a high-tech enterprises to improve enterprise performance a good way.