Study On Setup Employee Training System For BE Company China Service Department

As a large multinational company, BE China focus on the sales and service business about air-conditioning and relative equipments. According to change of BE China's business strategy, to improve and enhance the basic capabilities of service persons are to be the important task for company. The one of the most realistic program is to set up an effective China service department training system.The paper analyses the present service training situation and discover more barriers about training deployed. We must deal with these barriers in setting up service training system. Next, the paper set up the new training course system for every level's service person by analysis the service training needs which combines with the company's business strategy, HR development strategy, service business strategy and gaps of current capabilities between expectations of company for them. After then, to improve and adjust the relative issues including training management system and training instructor team build basis on the training course system. In order to set up an effective and valued training system for China Service Department.Finally, we do the analysis and provide solution about key point of set up service training system. Hope that it will provide some reference to service training system at other country / region of BE company.