Research And Application Of Quality Improvement For Project Manufacturing Enterprise

Project manufacturing adapts better to the trend of personalized, multi-species, small-scale production and demonstrates its competitive edge. However, there are some common problems in project manufacturing enterprises, such as the delayed delivery, low quality of both products and services, and other problems to be improved that lead to lower customer satisfaction. And these've also affected the efficiency and competitiveness of enterprises. Quality improvement is an effective way to address the existing problems, enhance the ability of enterprises to meet the requirements, improve performance and enhance their competitiveness. However, there are also many problems in the quality improvement itself of project manufacturing enterprises that result in less effective of quality improvement, such as:①Quality improvement doesn't aim at customer satisfaction. Quality improvent does not attach enough importance to the period after product is delivered. Therefore quality improvement is taken as a own business, "a matter within the factory walls";②Lack of awareness of customer complaints to drive quality improvement;③The method and tool for quality improvement is more a single and rigid, it is difficult to adapt to the needs come from characteristics of project manufacturing and quality improvement.The main part in this paper, firstly address to sum up the theories of project manufacturing, product lifecycle management and quality management. And subsequently with combinations of the theories of quality management, the characteristics of project manufacturing, project life-cycle and successful experences from Xiamen KW Co., put forward the five key success factors for project manufacturing enterprises :①customer satisfaction as the main goal of quality improvement;②leadership and full participation;③process-oriented quality improvement and system approach;④quality improvement be tied up with project life-cycle costs;⑤effective application of quality improvement methods and tools. The five key success factors are intended to guide the quality improvement in project manufacturing enterprises and resolve the existing problems from strategic ways.Succeed to the previous chacter, the application studies of generic methods and tools for quality improvement and commonly used methods in project manufacturing enterprises. After a brief introduction to these commonly used methods as rationalization proposal , management decision, QCC, 6σand 8D, comparative studies on their features and functions are carried out; studies on respective improvement methods applied for breakthrough improvement, gradual improvement and innovation, studies on various improvement methods in terms of the effectiveness and efficiency, risk and cost in decision-making, the dynamic conversion and parallel promotion of various improvement methods, and to be integrated with enterprise management systems for effective integration and formation of an integrated model of continuous improvement. The integration of various methods is intended to resolve the existing problems in a tactic way.Finally, a brief introduction of quality improvement in Xiamen KW Co. and followed by a case to use 8D problem-solving method in dealing with a larger customers complaints and making quality improvement at customer site. It is a successful story in which combination of customer complaint handling and quality improvement is addressed in order to achieve customer satisfaction in the phase of trial run of the project life cycle.