A Study Of Hotel Performance Management Based On KPI

Hospitality is one of the most important industries of tourism. As the main form of accommodation, hotel has an outstanding effect both in the tourism industry and the social economic. Going with the fast development of tourism in China, the hotel industries in China which give priorities to tour hotel are in front with more complicated enterprise environment as well as prominent development. Competitions between hotels are more invigorative, they are also up against challenges of more outstanding society changes. Since the 21st century, under the statement of multiform economic, the managing environment of hotels puts out the characters of internationalization, dynamic and competition incandesce, it becomes more difficult to gain advantages in the competition.This researcher suggests, to make hotels gain competition advantages ultimately, the greatest way is enhance the performance level of the whole hotel according to strength the inner management of the hotel, to make the existing resources such as human, wealth, material and information to exert effect completely, every employee can achieve their best performance level, at the same time, performance level of the hotel will be the best, this will ask hotels to establish a suitable performance management system. Therefore, to research the performance management of the hotel industry, solve the problem existed in the performance management and establish a suitable performance management system is necessary. We are taking up with improving skills of hotel employee, tone their satisfactory and make them offer better services. Therefore tone the guest satisfactory to strength the forces of strategies implement, improve the whole efficiency of hotel and achieve the aim which profit maximum finally.According to researching the development and characters of hotels in our country, combine with advanced performance management method, the article put performance management theories into the managing actions in hotel, it suggests establishing a performance management system with key performance indicators(KPI) as the core. The article takes Hongzhushan hotel for example, which expatiate how to use this method ideographically and the advantages. At the same time, to analysis the performance management of hotel, which already have the performance management system with key performance indicators (KPI) as the core, try to find the problem and the solution, And construct new with key performance indicators for the core of performance management system.According to the performance management which is more scientific and reasonable to enhance the competition, and achieve the hotel's strategic target finally.