This article describes the management of the Troubleshooting and Repair Center of T company MFG field, Study focused on Troubleshooting and Repair Center management solutions, encompassing the Business Process Reengineering (BPR) design and detailed implementation steps, Total Production Maintenance (TPM) and maintenance programs, Visual Management of the Troubleshooting and Repair Center, and the concrete application of Encouragement for Troubleshooting and Repair Center, as well as incentive-based theory technician evaluation methods. Detailed descript the management solution designed for the entire process, the use of encouragement (motivation) theory of the new program to key element-the management to technicians, and raised sets of assessing method of motivation in the center. Papers included in the specific subject modules:process re-engineering programs and files, TPM program, visual management. The implementation of these programs have also done a detailed description, including the implementation of the program, implementation should pay attention to the problem and the implementation of the effectiveness of the analytical methods and conclusions. At the same time, for technicians team management, because of their alienation from the ordinary operator and the ranks of professional engineers in the enterprise is often not given due attention, we try to use the theory of Encouragement to do perform analysis and develop appropriate incentives to mobilize their enthusiasm, ensure the new processes can achieve the appropriate results.Through these programs and methods, readers will be able to get knowledge about technicians management in those particular high-tech companies or organizations, as well as they can master some common methods and theory of process management, know the problems of process they should pay attention. And then apply these method and knowledge to specific management practice. |