The Quality Of The Government's Public Service And The Building Of ISO9000 Quality Management System

The system of ISO(International Standardization Organization) 9000 quality management has reached a extensive success in enterprises, it lead the way of quality management into system management times within global, and also for government departments to construct the type government of management science, honest and efficient service provides scientific methods and effective way.This artical first Outlines the emergence and development of ISO 9000 quality management system, and ISO's widespread success in practice. Then briefly introduced the ISO 9000 standard version 2000 structure and basic content. Then from the point of the transformation of government functions with international standards, improving the relationships with public, establishing new performance management evaluation mode in the government introduced ISO 9000 demonstrated the quality management system, and the necessity of the ISO 9000 standard from the scope of application, in domestic mature executive condition are analyzed this management mode in the government department feasibility of implementation. Then focus on government agencies to establish and implement quality management system to be experienced stage, the steps to take, methods and techniques in detail. Finally take the jiangxi province quality inspection team for example,through how the depart implement the quality management system as a case, analyzing and summarizeing the successful experience and the insufficiency.This article attempts to make a theoretical and practical study about the feasibility of application of ISO 9000 quality management system in the government department and how to establish,and especially hope to give some Suggestions from actual operation level for government organization which have the interest to improve the performance through quality management system..