Satisfaction Research, In Conjunction With The County, The National Tax Taxpayers

Taxpayer satisfaction surveys can be a measuring tool for quality of work, reflecting the work of the taxpayers on the tax assessment; can become the basis for decision-making and reference, identify and distinguish between primary and secondary taxpayer needs the relationship between use of limited resources to meet the most important needs; can be used as departmental quality assessment of important reference, to influence directly the face of all the tax authorities and the departments of taxpayers will feel the taxpayers on a more important position. More importantly, the taxpayer satisfaction survey can be an important tool Forced mechanism, through the satisfaction of the end taxpayers, the tax authorities to promote institutions and relevant departments to adjust to change, to provide better services to taxpayers.This study, "in conjunction with County Tax taxpayer satisfaction survey" Survey of the IRS in conjunction with the county under the jurisdiction of the taxpayer, from the tax environment and facilities, information systems, staff attitude, work services, tax fairness, compliance with standards six dimensions of the various county administered IRS taxpayer satisfaction with the current situation of the survey. Survey: satisfaction with the IRS taxpayer service on the general level of dissatisfaction were the most dissatisfied with the Inland Revenue staff to drop five tax acts, taxpayers are not rated, post tax, and other industries as well as D-class taxpayers credit the taxpayer. The highest satisfaction level five are A credit taxpayers, the annual tax amount is greater than 50 million taxpayers, B-level value-added tax credit the taxpayer and the general taxpayer. Satisfaction in the impact on taxpayers main factors of social policy environment factors, factors of tax officials, taxpayers own factors, management factors and the national tax system, tax environmental factors within the department.This study also examined the low satisfaction problems and reasons, and from the sector management system, staff in the concept of awareness, supervision and evaluation mechanism of Deng Fangmian departments on improving satisfaction levels Jinxing the countermeasures. Improve taxpayer satisfaction is conducive to the new situation, China's tax authorities to speed up administrative reform, the promotion of administrative efficiency, and gradually form a code of conduct coordinated operations, fair, transparent, clean and efficient administration.