Tax Service Satisfaction Survey And Optimization Strategy Research

Tax service runs through all aspects of tax collection and management.The modernization of tax service is an important part of tax modernization.In 2018,the reform of the tax collection and management system of state and local tax is an important political decision made by the Party Central Committee with Comrade Xi Jinping as its core.It is also an important reform of the tax collection and management system of our country.It will put an end to the tax distribution system implemented since 1994.The merger of national and local taxes will integrate the collection and management resources,simplify the tax process,improve the law enforcement process,strictly enforce the law responsibility,and standardize the tax administration.Reasonable establishment of institutions and eventually social information sharing will gradually form a standardized,efficient and unified tax collection and management system,leading tax service to a new stage.In the special period of the reform of the local tax collection and management system,the tax work requires more stringent tax service.Although the level of tax service in China has made great progress,it is undeniable that there are still some problems in the current tax service work,such as the weak service consciousness of taxpayers,the backward information level and the imperfect tax service system.Only by constantly improving the deficiencies in the current tax service,can we improve the level of tax service,adapt to the new situation of tax development and change,and adapt to the current development trend of the country.Based on the satisfaction theory and tax compliance theory,this paper analyses the current situation of taxation service in the period of consolidation of national and local taxes and the survey results of Taxpayer Needs Survey of Tongliao State Tax Bureau in 2018.Through the analysis of the results in the form of charts and other forms,it can be seen that the current taxation service in Horqin District has achieved certain results,which have been evaluated by taxpayers fairly positively,but there are also publicity effects of Taxation policy.In view of the above problems,the article draws lessons from foreign advanced experience and puts forward some suggestions to optimize the tax service level in Horqin District,such as changing the concept of tax service,innovating the mode of tax service,categorizing to meet the needs of taxpayers,improving the quality of the tax team and standardizing the law enforcement process.Suggestion.It is hoped that the conclusions and suggestions of this paper can provide a reference for optimizing the taxation service system in Inner Mongolia and promoting the improvement of taxation service level in Inner Mongolia.