The Hotel Staff Job Satisfaction, Organizational Commitment And Turnover Intention Relationship Study

This dissertation is based on the previous studies about staff dimission. It regards some staff in part of hotels in Chongqing as its object. The present study develops a systematic research on the relationship among job satisfaction, organizational commitment, subjective perception upon job opportunities, thoughts of dimission and tendency towards dimission behavior and it also discusses effects of individual attribute of employees on the above variables.This dissertation adopts case study to interview 11 dimission employees and 22 employees in active service. It also designs a questionnaire to investigate 234 employees in six hotels in Chongqing (The number of valid questionnaires is up to 201). The findings are as follows:1. The degree of job satisfaction is at low level, in which the degree on salary is at the lowest. The degree of organizational commitment is also at low level. However, the degrees on thoughts of dimission and tendency towards dimission behavior are on the high side.2. There are remarkable differences for employees with different diplomas, different lengths of service, different ages in promotion system and salary factors of job satisfaction, organizational commitment, subjective perception upon job opportunities, thoughts of dimission and tendency towards dimission behavior. The degrees of job satisfaction and organizational commitment for employees with junior college or college diploma, one to five years' length of service, under the age of 25 are at relatively low level. So they have intense thoughts of dimission and strong tendency towards dimission behavior and they are the key objects of human resources management in companies. In addition, the higher positions employees are in, the higher salary satisfaction they have, and the fewer thoughts of dimission and the fewer tendencies towards dimission behavior they have.3. The higher degree of job satisfaction, the higher organizational commitment employees have. The degree of job satisfaction can be a forecast index of organizational commitment.4. Organizational commitment and subjective perception upon job opportunities for staff have significant forecast ability to thoughts of dimission.5. Thoughts of dimission and subjective perception upon job opportunities for staff have significant forecast ability to the tendency towards demission behavior.Some suggestions for business management and future research were made according to the above main conclusions.