Employee Satisfaction And Hotel Human Resource Management

The industry of Tourism is exerting the important role in the Economy & Society development in China. Many government documents, the 10th Five-year Program, the No.9 document from State Department, the 16th Congress of CCP, and the 10th Congress of People, emphasize the strategy status and functions of Tourism Industry in the fields of promoting the open-going policy, economic increase, obtaining employment, clearing up poverty, and improving the living level of people. Hotel Industry is the necessary part of Tourism System, and is interrelated to the country's strategy objective realization in future. It is need for Tourism Industry and Economy & Society Development to operate and manage hotels well.When the number of China hotels expanding and collectivizing, there are some bottle-neck problems in the way of advancing, in which Human Resources Management (HRM) is the most important and pivotal one. The level of HRM in China hotels is droped behind of the world. How to use HRM to drive the hotel management level going -up is the problem for all hotel managers. Based on the detailed analysis for the China hotels developing history, strategy status in Economy & Society Development and current of industry, the thesis dissertates that HRM is the core of Hotel Management and Employee Satisfaction is the core of HRM. Because profits come from satisfactory customers, and customer satisfaction comes from good productions and service directly and good productions & service come from satisfactory employees. But what is employee satisfaction? How to measure it and reach it? The author uses the method of demonstration by Questionnaire Investigation and interview with hotel employees to find the successful and un-successful factor for Employee Satisfaction in H Hotel in the city of Zhuhai in Guangdong Province. Then draws out three means for H Hotel to improve the level of Employee Satisfaction. The first one is ameliorating the system of salary and benefits to keep continual prompting, the second one is building a system of communication and suggestion for employee feeling of adscription to the hotel. The last one is enhancing the sense of human resources management for steady employment. At last, according to the experience of H Hotel and the interrelated theories in human resources management field, the thesis draws out a system of realizing Employee Satisfaction for China hotels as common model-the core value of Employee fist place, a process of human resources investment, three ways of ameliorating a system of salary and benefits for basal needs, reforming a system of employee performance evaluation for guiding employee career development, building a system of training & developing for study-style organization.