China's E-commerce Consumer Protection Issues

In recent years, with the constant break-through of information and communication technology, the development of e-commerce has entered a gold period. E-commerce, the objective demand of carrying out the scientific development, which is the important way to change the increasing style of economy and motive force of improving the running quality of national economy and efficiency. The. e-commerce of our country has got considerable development comparatively.The information society service, mainly composed of electronic commerce, has not only altered forms of service supply and consumption, but has also fostered significant changes of the relationship between service suppliers and consumers.From the consumer's standpoint, consumption benefits that have been brought or will be brought forth by e-commerce are obvious. Briefly, they can be classified into four categories: more convenient service, lower prices, more diversified choice, and more economical consumption.However, while it can lead to so many facilities, this shift of consumers' role has also faced their rights and interests in transactions with more uncertainties, with the development of e-commerce, the phenomenon of e-sellers cheating e-consumers increases, which causes a more serious problem of consumer rights and interests protection, and therefore has caused consumers to hesitate before the attractive online transaction market, and prefer to hold back from it.The main work in the dissertation is arranged as follows:Firstly, this article points out that the e-commerce brings challenges to the traditional idea of the preservation of consumers' rights and interests.Secondly, the article points out that in e-commerce, consumers' rights and interests such as the right of being safety, being insiders, choice, fair trader and the right of claiming compensation may be infringed upon. The focal point is although our laws pay attention to protect consumers' rights and interests and we establish Law of the People's Republic of China on Protection of Consumers' Rights and Interests to rule the details about protection of consumer' rights and interests. These laws and legislations only rule for the protection of general consumers' rights and interests, but not for e-commerce consumers.Thirdly, the article introduce that they have established more nature law protection system for Electronic commerce consumers in USA, Europe Union and Japan, which are superior in information technology and economy.Fourthly, In this dissertation, based on the survey of the present research situation and development trends at home and abroad of consumer rights and interests protection in e-commerce, from the view of law, how to protect consumer rights and interests in e-commerce is profoundly studied, meanwhile corresponding measures are proposed.Finally, main results and conclusions of this dissertation have been summarized, the prospects and study emphases of the future research work have been discussed and forecast. And wish that the whole society would take the protection of electronic commerce consumers' rights and interests into account, and fortify the supervision and norm to the network businessmen from legislation, law enforcement and judicial work and so on. Only like this, can e-commerce consumers' have confidence with e-commerce and it will have a better future indeed.