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The Hotel Industry Employee Satisfaction Research

Posted on:2007-01-06Degree:MasterType:Thesis
Country:ChinaCandidate:Z N LiFull Text:PDF
GTID:2209360185983026Subject:Tourism Management
Abstract/Summary:PDF Full Text Request
Recently, in the development of the hotel, the persons with ability's flow are very frequently. Many hotels are strongly aware that the competition of persons has been the hotspot in this domain. If corporations want to retain the persons with ability, the problem must be solved firstly is increasing the satisfaction degree of employees, accordingly fosters employees' identity and adscription to corporations, strengthen the centripetal force of employee for enterprise continuously, in order to achieve the management based on human. How to survey and evaluate the satisfaction degree of employees, and perfect the management for the satisfaction degree of employees has become the problem which must be solve by modern enterprise.This thesis passes through the combination of theory and practice, with the satisfaction degree of employee measure comment and management as research purpose First, this study analyzed the factor, which could affect employee's satisfaction degree, then takes example for the employee of Jinan hotels. And combines the research and the analyses of the satisfaction degree of employees, a table be schemed out which is used to determine the satisfaction degree of employees; The table had been used to determine the satisfaction degree of employees in the hotels of Jinan from all angles. This thesis also agilely applies the theory of the satisfaction degree of employees, and comes out the management method aim to the employees that have deferent satisfaction degree along with the measure to increasing the satisfaction degree of employees.This thesis applies and researches the way to determine the satisfaction degree of employees, and explores the management method. A tool and method be offered to entirely realize the employees' intention and effectively inspirit employees, increasing the satisfaction degree of employees. That will improve the hotels' management of Jinan.
Keywords/Search Tags:hotel, the satisfaction degree of employees, hotel management
PDF Full Text Request
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