The Research On The Measurement Of Public Satisfaction Index Of Grass-Roots Police

80 years since the 20th century, in the wave of new public management movement, many developed countries, government departments have carried out reforms, the concept of customer orientation, total quality management thinking, results-oriented philosophy, and performance evaluation of public participation in government thinking under the guidance of people to the government provision of public goods and public services are increasingly public satisfaction survey.Police as the exercise of administrative criminal justice and perform the functions of the government sector, in "made for the public and the police law enforcement for people" in the backdrop, also more and more emphasis on public satisfaction oriented public service function, i.e. to provide satisfactory to the public of the public safety products and services. In recent years, the enhancement of public security administration offices, assessment, public satisfaction survey and other kinds of mobilization through public participation in the assessment. This is not only a challenge to the administrative organ for a long time, a single level oversight of top-down evaluation model, and has promoted the evaluation of the main body of the diverse, prompted public participation in the continuous improvement of the evaluation mechanism. But, the public security organ in the public satisfaction assessment practice, meet the assessment indicator setting not perfect, evaluation, the choice of subject and survey sampling method is not reasonable, assessment results by using a series of practical problems not effective, to a certain extent influence the assessment activities and the effective development of the public security organ bred performance.Therefore, research taked the Shanghai Public Security Bureau Jing An Branch as an example.The police for public satisfaction assessment, the police to further highlight "made for the public and the police law enforcement for people" the objective and public satisfaction oriented, guide police improve the law enforcement management level and the maintenance of public safety, and enhance the ability of public satisfaction, maintain the peace and order of the country is very significant.Research through the literature retrieval, empirical analysis, comparison research method, so as to the customers at home and abroad (public) classic satisfaction assessment model as the theory basis to the JingAn Branch of Public Security Bureau accept public satisfaction assessment practice as an example.This paper analyzes the basic police in public satisfaction assessment the main existing problems and reasons, foreign experience in public satisfaction assessment approach, according to its actual conditions and region, from the perfect assessment actual system, the index system, information collection mechanism and evaluation results using police for improvement in grass-roots work satisfaction assessment proposed the concrete countermeasures and suggestions.