Relate To The Supervisory Electron Tax Information Resource Integration Search According To The Customer

The core idea of E-Tax is to serve the taxpayers. Currently, there are many problems with E-Tax such as: too little resources in the platform of E-Tax, focused on software but neglects the hardware, inadequate public services, lack of resource sharing and effective usage, without of uniformed standards and unified leadership, backward information consciousness and system. All these problems caused tremendous negative impact on E-Tax system of our country.Customer Relationship Management is customer-centric, to put this CRM management thought into application of E-Tax, we need to consider taxation authority as a service organization which provides services to taxpayers. During planning, construction and management of E-Tax, we should make full use of CRM thought to integrate workflow management technology, system integration technology and E-Government network system. By doing this, we can change our current isolated information system into a new public resource sharing pattern, to fully utilize our current tax information system, improve our management and working efficiency, in a word, to serve the people better.This thesis consists of six parts. Chapter one, Introduction as the opening badge, the first chapter mainly introduces the background and significance of selecting the topic, then points out the frame, contents, methods , innovation points, and the general situation of the research. Chapter two introduced the concept of CRM, summed up the important contents of CRM, and analyzed the necessity of putting CRM into E-Tax, to illustrate the practical significance of integration of E-Tax and CRM. Chapter three analyzes serious problems in integration of E-Tax and CRM. Chapter four discussed how to perfect the CRM-Based E-Tax information integration system, and proposes countermeasures around the rules of"one customer-one file","One-Network mode"and"One-Stop"service. Chapter five inquires into solutions of how to put CRM-Based E-Tax information integration system into practice. First, it points out we should start with the enhancement of public service ideas, alter the tax management ideology and the sense of information value, then hold forth a new idea in tax management system and introduce E-Tax management pattern which based on this system, to optimize tax management system and realize the intensified process of tax data. Chapter six, Conclusion is the sum-up about the paper.