Study Of Improving The Pilots' Service Quality In Shenzhen Port

Port Pilotage is a special technical public service. Pilotage services related to the safe navigation of ships and port operators safety, related to port competitiveness and health development related to national sovereignty and opening up the overall image. Pilotage services play a very important role in promoting rapid and orderly development of the port industry, to enhance the overall competitiveness and international status of China's port.With the rapid growth in port throughput, calling ship an increasing number and ship the increasingly large-scale, specialization, diversification, shipping route more and more dense, the water traffic is busier, the contradiction between production and safety have become increasingly prominent. Our pilot service will respond to new situations and new problems emerging, will face even greater challenges and tests. Depth to explore the development of pilotage services subject is of great significance.Analysis of the development of China's port pilotage and Shenzhen Port pilotage service current situation and existing problems, the use of the theory of new public service theory, combined with Shenzhen pilotage actual work, and learn from other countries and regions of the international pilot management experience, the use of literature and currently affecting the quality of service in Shenzhen pilot comparative study are summarized and analyzed the root of the problem, put forward ways and means to enhance the Shenzhen pilotage service quality need to adapt to the new situation of port production, propose some suggestions for the construction of the pilot system, pilot team, pilot facilities and pilot culture.