Modern Distance Education Learning Support Service Management Research

Contemporary and long-range education is along with the development ofthe modern information technology and produce a new form of education, it isto build intellectual economy times life-long learning system under the mainmeans. In such cases, people hope that through to adjust their knowledgestructure to adapt to the needs of The Times and the post, with newknowledge and technology constantly armed themselves, so that thedevelopment of the individual with The Times. In order to meet the learningneeds of people in our country, constantly enhance modern distance educationto the attention of and construction force. TV university education as the mainmechanism of implementing the remote, and responsible for distance learnersfor provides the high quality course teaching and meet the needs of learnersimportant tasks. Among them, learning support services in this important link,the central radio and TV university and utility big provinces from every Angleto study them, in the technical means and management way in exploring, wehope that through improving the level of service and quality, improve learners’satisfaction.About students support services at home and abroad and the study from theperspective of the more, but mainly from the concept, content and systemconstruction and so on, the paper, from the Angle of managementcomprehensive paper less, and this is what this article in conception. Based onthorough learning support service on learning the research results, and on thebasis of education research and service management reference idea andmethod of management research, radio and television university of InnerMongolia distance learners learn the characteristics and learning difficultiesquestionnaire survey, based on the investigation, find the learning supportservice on the problems existing in the management, and using the model of service learning support gap problem analysis of the causes, the last in theoverall quality of management thought always guidance, and proposes thesolution learning support service management countermeasures. This paper,from the point of view of the learners, to the student support servicemanagement, hope that through management and managementcountermeasures put forward, solve the learning support service qualityimprison ascension of thought and practice, accomplish truly meet and exceedlearners’ learning needs.This article through to the Inner Mongolia radio and television universitydistance learners learn the characteristics and learning difficultiesquestionnaire survey found that, learners usually need to face for work andfamily pressure of on-the-job adult, improve their value this intrinsicmotivation is lead to them to take part in the distance learning the main cause.In the distance learning, often feel learning time is not enough learnersbiggest difficulties, and personal questions factors are to produce all kinds oflearning difficulties is the main reason. And then infer, distance educationinstitutions of learning support service activities in the process ofmanagement, there is lack of scientific management theory as the guide, andpersonalized management system has not been set up and support personnelservice management principle is inadequate, monitoring strength is not big, toevaluate the degree of attention is not enough. The learning support servicegap model analysis, we can conclude that managers have a deepunderstanding of the characteristics of learners, service of demand surveyinsufficient attention, service work always plan missing links, to the processmanagement leadership and control does not reach the designated position,exaggerated conduct propaganda, inside the organization departmentcommunication mechanism is not sound is the main causes of the problems.According to the problems and causes, and can satisfy a few from learnersand learning needs aided service quality. Introduced and learning newmanagement theory and methods; For students in continuous attention,implement personalized service management; To strengthen service support staff recruiting and training work; Based on the knowledge managementlearning platform; To strengthen the learning support service monitoring andevaluation process management; A comprehensive quality management as thecore of the learning support service organizations.