The Study Of Voice Business Development Operations For Shenzhen Telecom

As a traditional telecommunication value-added business, the VoiceBusiness has been developing with the development of telephone almost thirtyyears. But now, along with more types of value-added business enriched, themainstream of the internet, the increasing of complex customer requirements andthe intense of market competition, the advantage of Voice Business has no longerexisted. So it’s time to analys the poor situation and make thing better.How to apply project management theory to make a clear roadmap, improveoperation thinking and practice in actual work is the key to the research.Based on the theory of project management, with the2010current status ofShenzhen Telecom Voice Business, the research has investigated and analysed themain difficulties. The research proposed the optimization solutions and the2011implementation project. According to the method of project management, the projecthas been planned and control in schedule. Finally the implementation of evaluationhas been evaluated, and make a new plan for2012project. Through the VoiceBusiness development operation project, Shenzhen Telecom improved and the qualityof development, and established a image of knight service. The research has a certainpractical and guiding significance for the development of China Telecom VoiceBusiness.