Research On The Relationship Between Happiness Perception And Job Performance Of Customer Manager Of Local Commercial Bank

In the contemporary economic society, commercial banks are playing a vital role which is not only as main body in financial industry but also as a pivot in operating the whole national economy. However, with the adjustment of macroeconomic policy, foreign banks have entered domestic, hence bring challenges to domestic commercial banks. Due to their similar business, the competition between commercial banks becomes a competition between talents. Thus, as direct profit maker, client managers of commercial banks have been put into focus. In this condition, domestic commercial banks client managers have been selected investigating and studying the relationship between their happiness perception and job performance. Through understanding the factors that affect client managers’happiness perception, their job performance can be improved by satisfied their real needs hence stimulate enthusiasm for work.Based on the review and summary of substantial literatures and combining with semi-structured interviews on more than20client managers, the conceptual model and assumptions is proposed. The questionnaire investigation is conducted then. Over empirical research and the test of model and assumption, the conclusions have been made as the following:(l)According to questionnaire data and implementing exploratory factor analysis, antecedents of client managers’happiness perception includes identity perception, self-realization, fair perception and job characteristics; while the outcome variables include positive and negative emotions experience.(2)Client managers’self-realization and positive emotional experience has a significant positive correlation; and there is significant negative correlation between identity perception, fair perception and negative emotions experience. The job characteristics and emotions experience are related, but not significant.(3) Client managers’ emotional experience and job dedication dimension of job performance has a significant correlation; while the task performance and interpersonal relation are related but not significant.In conclusion, suggestions have been proposed in management practices of domestic commercial bank client managers, in order to enhance emotional management of client managers, by improving their senses of happiness, cultivating positive emotional experience and hence ultimately enhance the overall performance of individuals and organizations.Inadequacies:(1) Due to the limitation of manpower, material resource and time, the sampling numbers and range are restricted therefore limited extrapolation of conclusion.(2) There is no happiness perception scale table for commercial bank client managers in foreign country. Thus, although the scale table in this paper has a good credential, there still may be lack and neglected in dimension.(3) The scale tables implemented are claiming to scale, which will be affected by test takers cognitive and emotion. Therefore the large subjectivity may cause inevitable error to the questionnaire data results.