Study On The Strategy To Increase The Service Quality Of Local Government Functional Departments

To enhance the quality of public service of local government department is notonly the internal needs of the market economic development, but also the inevitablerequirement of political democracy and progress. To a large extent, it is not only canbe conducive to realize the harmonious society, but also can provide useful guidanceto win new victories in building a moderately prosperous society. Since the reformand opening up, the party and government have attached great importance to thequality of public services of local government departments. Every local governmentof the whole country develop different degrees of practice and explorationaccording to their own circumstances，service quality has been significantly improvedand positive effect has been made. However, Chinese local government departments’public services still have a great room to improve at present.This paper takes the real estate board of X city as the breakthrough point. Beforestarting this paper, this paper analyses the current quality Situation of public servicesof local government departments in line with the actual working and the results ofservice questionnaire survey. On the basis of summarize the practical experiencewhich we have achieved, This article emphatically discusses the existing problemsand shortcomings，and based on this, advances some suggestions of improving localgovernment service quality. This paper mainly includes four aspects. The first part ofthis article is research background and research significance. There is a summary ofthe document of domestic and foreign research. In addition, the author introduces theresearch thought and main content, then a simple review concerning on the researchmethods and the possible innovation spot. The second part, describes the study theoryof the quality of public services of local government departments. The third part,focused analyses the problems as well as the origin analysis in public services of localgovernment departments. The fourth part, the strategy of improving the public servicequality of local government departments. Combine the actual situation of localgovernment department’s public service quality at present, the thesis puts forwardconstructive countermeasures to promote the local government departments’ publicservices quality, especially puts emphasis on changing the idea on strengthening thesystem supply, on improving the service program and the service mode.Through the investigation and study, the article has proposed some comprehensive and practicability countermeasures of improving the service quality of localgovernment department, and provides the ideas and methods to further promote theconstruction of the local government departments’ public service quality. There someinnovations in this paper: First of all, this paper has discussed the measures from thesystem, function, system, behavior and some other aspects. However, the existingliterature about the service quality is mostly applied in concept level. It’s worth notingthat improving the public service quality of local government department is a hugetask which include the reform and reconstruction of system, function, behavior and soforth. This article has discussed on how to improve the quality of public service oflocal government department from the above aspects. Second, combined the currentproblem in China in the public service of local government department, selects TheReal Estate Board of X city as its case，provide the basic countermeasures ofimproving the quality of public service of local government department. So itsresearching content is different from the general sense of the improvement of publicservice quality. It is highly targeted and rich of practical value.