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E-government Applications To Improve Local Government Service Quality Research

Posted on:2013-08-12Degree:MasterType:Thesis
Country:ChinaCandidate:Y W TangFull Text:PDF
GTID:2246330374478204Subject:Political Theory
Abstract/Summary:PDF Full Text Request
Nowadays, e-government application has become the main trendof government transformation. Growing out of nothing, from point tosurface, Chinese e-government is gradually developing to narrow thegap between the developed countries. The research aboutgovernment service quality has received extensive attention. Sincelocal government is directly facing the public and enterprises, theresearch about e-government application improving the localgovernment service quality becomes imperative. With thedevelopment of e-government application, more and more localgovernment websites are transforming their service function frominformation publication to the complex functions such as online serviceand online processing. To the general public, when governmentimproves its service by e-government application, the public can getmore convenient and timely service; meanwhile government imagehas been improved.Although in China, some excellent results have been achieved interms of local government’s network infrastructure construction, corebusiness support, portal and public information resources development,through the study of the government website of advanced area,Baoan in Shenzhen, some common problems have been found outsuch as the disunity of database system, indiscriminate reestablishmentand extension. Despite the stress on government transformation,e-government application has not truly promoted the process ofgovernment transformation. The disunity of service assessment standardand the perfection degree of legal system affect the development ofe-government application and hamper the long term improvement ofthe local government service quality.So far, e-government application is an emerging field of research. This thesis is the study of current situation of e-government applicationand improvement of local government service quality. On the basis ofthe previous studies, combining with the practical experience ofadvanced e-government application abroad, this thesis demonstratese-government application’s positive influence of improving localgovernment service quality, analyses the difficulties of e-governmentapplication improving government service quality in China andintroduces electronic democracy, requirements analysis, the third partyand comprehensive assessment standard into e-governmentapplication so as to seek the positive solution for e-governmentapplication to wield its influence of improving local government servicequality.
Keywords/Search Tags:E-government Application, Government Service Quality, Government Process Reengineering, Electronic Democracy
PDF Full Text Request
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