Study On Improvement Of Educational Service Quality For International Students In China

In recent years, with the continuous improvement of the quality of higher education in China and the constant deepening of internationalization of higher education, China’s universities and colleges have become the gathering place of international students. With constant diversification of cultural backgrounds, majors and disciplines, academic levels and learning styles of international students, the international students’ demands of education services are constantly diversified, which has also formed the driving force for promotion of the reform of education services for international students in universities and colleges in China.Chinese universities attach no importance to offering information to the international students before enrollment. The lack or simplicity of English web pages of schools and functional departments of the universities cannot satisfy the information requirements of international students before entering the universities. There is a lack of coordination between the administrative organizations of the universities. The administrative staffs have low levels of English and there is insufficient number of student volunteers. All these have greatly increased the degree of cumbersomeness and difficulty in school enrollment of international students.Chinese universities have not established information publishing platforms for international students or the universities. Some of the schools haven’t assumed the responsibilities for promotion of recreational and sports activities for international students. There is a lack of international cultural education for domestic students in universities, making international students unable to establish normal relations with students of our country. Psychological consultancy organizations on campus lack school psychologists with English proficiency and knowledge of psychological status of the students.Chinese universities haven’t conducted reasonable arrangement of dormitories of international students according to "cultural distance", ignoring the different needs for living facilities of international students brought about by differences in cultural backgrounds. Problems including low English levels and working efficiency of apartment service staffs on campus have caused international students’dissatisfaction with the various aspects of the apartments on campus. Meanwhile, there are no specialized agencies and personnel in China’s colleges and universities to provide off-campus accommodation information and help students apply for off-campus accommodations, etc., making international students who have brought their families to China unable to find suitable accommodations.Participation of international students has turned classes of universities and colleges in China from "mono-cultural" into "multicultural". Many university teachers haven’t realized nor adapted to this change from the conceptual level and neither have they made corresponding reform of teaching contents, teaching methods or assessment methods to adapt to the learning of international students of different cultural backgrounds.In general, education of international students in universities and colleges in China is faced with two contradictions:the contradiction between the expansion of the scale of international students and the traditional management of international students as well as the contradiction between the expansion of the scale of international students and the low quality of education of international students. Therefore, the cooperative and efficient service system should be established to improve the international management level of the universities. It includes update of the concept of education of foreign students in China, the establishment of the cooperative and efficient service system of international students in universities and the creation of the international teaching environment to improve the international teaching level of universities in China. The international teaching includes the promotion of internationalization of the setting of disciplines and majors, internationalization of course teaching and teachers, internationalization of the educational teaching management system as well as the development of international cultural education of domestic students.