Research On Improving The Salary Management System Of Shaoyang Mobile Company Customer Manager

January7,2009, the Ministry of Industry and Information Technology of ChinaMobile Limited, China Telecom Corporation Limited and China Unicom (Hong Kong)Limited issued three third-generation mobile communications (3G) licenses, this flagChina formally entered the whole era of competition in mobile communications. So farin China Mobile, China Unicom and China Telecom battle between the full-servicemarket opened, Shaoyang Branch of China Mobile is one of the combatants. Contestbetween companies is employee performance achievements of the Competition,compared to other industries, the telecom industry face the end customer, is typical ofthe service industry. Account Manager in the market environment is both a companyand customer relations representatives, and representatives of the company’s externalbusiness, customer manager’s performance directly determines the success or failure ofthe battle.Based on the existing mobile company Shaoyang compensation managementsystem to post grades and post grades based on performance-related obvious, can notmeet the new situation and a situation of competition and development needs. With theincreasingly diverse customer needs, the company’s product line will be more abundantand continuous extension of the accumulation of these problems and contradictions, andbear a direct impact on client manager enthusiasm for work, so the client manager’sperformance management system improvements become Shaoyang Mobile urgentproblem. Optimized compensation management system with emphasis on thedevelopment of client managers as the main performance management, compensationmanagement system to achieve good customer manager’s job to fully mobilize theenthusiasm and raise Shaoyang mobile market share in the region, keeping ahead of thecompetition and have the clear advantage.