Study On The Role Of Government Service Hotline In Resolving Social Contradictions ——Taking K District Of Dongying City As An Example

Since its establishment in 1983,the government service hotline has developed for nearly 40 years.It has gradually become an important way for government departments to resolve social contradictions and citizens to express legitimate demands.When citizens have interest demands,calling the government service hotline for help has been widely promoted.At the same time,the government service hotline can not only provide the citizens with highly operational,convenient and effective services,but also provide effective reference for the government departments to dynamically grasp the focus of people’s demands and the gathering point of social contradictions,and formulate better policies that are more grounded and understand the public opinion.In general,the government service hotline not only solves the problem of people’s anxieties and anxieties,but also promotes the government departments to build a good image,enhance management ability and serve the people.This paper refers to the theory of holistic government and new public service,from the perspective of how to resolve social contradictions,and the research results of experts and scholars at home and abroad on how to resolve social contradictions on the government service hotline,and finds the shortcomings of the hotline in solving public demands by means of interviews,This paper carefully studies how to make full use of the government service hotline to solve the basic and urgent social contradictions in the domestic advanced areas,and further puts forward the corresponding constructive countermeasures.The first part is the introduction,which summarizes the research background and significance of the topic,reviews the relevant information about government service hotline at home and abroad,and concludes the research direction and innovation.The second part explains the concept of key words and analyzes the theoretical basis.The third part of the Dongying City K district government service hotline "past and present life" to do a simple review,a detailed introduction of its current situation to resolve social contradictions and effect analysis.The fourth part tries to find out the limitations and problems of 12345 government service hotline in resolving social contradictions from five aspects,such as system guarantee.The fifth part studies and analyzes the key measures and excellent experience of implementing government service hotline in Beijing and other first tier cities,so as to provide reference for further optimizing 12345 government service hotline in K District of Dongying City;The sixth part,combined with the previous analysis,analyzes the role of government service hotline in resolving social contradictions,and puts forward the next development countermeasures of how to better resolve social contradictions.Conclusion on the basis of summarizing the whole text,the blueprint and drawing of the development plan of the government service hotline in the future are drawn.