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Research On Improvement Of Service Quality For Tiancai Togistics Service Company

Posted on:2015-01-25Degree:MasterType:Thesis
Country:ChinaCandidate:Y ChenFull Text:PDF
GTID:2297330461499350Subject:Business Administration
Abstract/Summary:PDF Full Text Request
University logistics service is a basic work, is an important part of higher education, it is good or bad, directly affect the development of higher education, influences the quality of talents cultivation. Logistics management is an indispensable part of school management, is the fundamental guarantee of the survival and development of school. In this paper, Tiancai Logistics Service Corporation for the investigation and study object, through the Tiancai logistics service management problems, and analyzes the reasons, and combine the management theory, according to the actual situation of the school, the design of logistics service quality improvement project, and put forward a series of security measures to improve the feasibility of this scheme, the last the expected effect, the logistics service quality analysis and improvement, to enhance the credibility of this study. In this paper, the basic ideas of the reform and development of logistics in colleges and universities based on the specific situation of colleges and universities, establish a service as the center of logistics service system, it is also the university logistics system deepening reform to achieve greater development space is the right choice. Through questionnaire, comparative analysis and so on many kinds of methods study found that only advancing the quality management system, using the concept of scientific development standard and enhance the level of logistics management, improve the quality of logistics services, to build with TianCai characteristics, adapt TianCai development of logistics management system, and explore a comply with industry standards and promote the significance of university logistics service quality management new methods and new ideas.
Keywords/Search Tags:logistics service, quality of service, quality standard, evaluation system, improvement scheme
PDF Full Text Request
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